Privacy Policy

White Buffalo Mortgage LLC, d/b/a White Buffalo Mortgage (“WBM,” “we,” or “our”) is committed to protecting our customers’ and other website users’ (“you” or “your”) privacy and developing technology that gives you the most powerful and safe online experience. This Privacy Policy (the “Policy”) applies to the WBM website and governs data collection and usage. By using the WBM website, you consent to the data practices described in this Policy.

Collection of your Personal Information

White Buffalo Mortgage collects personally identifiable information, such as your e-mail address, name, home or work address, or telephone number. WBM also collects anonymous demographic information, which is not unique to you, such as your ZIP code, age, gender, preferences, interests, and favorites. In addition, we may collect phone contacts and images.

There is also information about your computer hardware and software that is automatically collected by White Buffalo Mortgage. This information can include your IP address, browser type, domain names, access times, and referring website addresses. This information is used by WBM for the operation and service, to maintain quality of the service, and to provide general statistics regarding use of the White Buffalo Mortgage website. This policy covers both online and offline activities, including information that we collect through our website, marketing events, applications you submit online and in person (among other methods).

Please keep in mind that if you directly disclose personally identifiable information or personally sensitive data through any White Buffalo Mortgage public message boards, this information may be collected and used by others. This includes any information that is part of your profile on a third-party social network and that you allow the third-party social network to share with us. Note: WBM does not read any of your private online communications, such as a direct message sent to your loan officer.

White Buffalo Mortgage encourages you to review the privacy policies of websites you choose to link to from ours so that you can understand how those websites collect, use, and share your information. WBM is not responsible for the privacy policies or other content on websites outside of the White Buffalo Mortgage family of websites.

In all cases, we strive to limit the amount of information we collect and store to that which is necessary to provide you with the relevant services.

WHAT INFORMATION IS COLLECTED? The types of personal information we collect and share depend on the product or service you have with us.

Contact Forms – If you fill out a contact form on our site, we store that information in a database and use the information to respond to you regarding the reason you contacted us. In addition, we collect phone contacts.

Use of your Personal Information

White Buffalo Mortgage collects and uses your personal information to operate our website and deliver the services you have requested. WBM also uses your personally identifiable information to inform you of other products or services available from us and our affiliates. These use cases exclude text messaging originator opt-in data and consent.

White Buffalo Mortgage does not sell, rent, or lease its customer lists to third parties. WBM may, from time to time, contact you on behalf of external business partners about a particular offering that may be of interest to you. These use cases exclude text messaging originator opt-in data and consent. In those cases, your unique personally identifiable information (e-mail, name, address, telephone number) is not transferred to the third party. In addition, we may share data with trusted partners for a business purpose, for instance, to perform statistical analysis, send you email or postal mail, provide customer support, or arrange for deliveries, among other things. All such third parties are prohibited from using your personal information except to provide these services to White Buffalo Mortgage, and they are required to maintain the confidentiality of your information.

White Buffalo Mortgage does not use or disclose sensitive personal information, such as race, religion, or political affiliations, without your explicit consent.

White Buffalo Mortgage keeps track of the websites and pages our customers visit within White Buffalo Mortgage, to determine what WBM services are the most popular. This data is used to deliver customized content and advertising within WBM to customers whose behavior indicates that they are interested in a particular subject area.

White Buffalo Mortgage websites will disclose your personal information, without notice, only if required to do so by law or in the good faith belief that such action is necessary to: (a) conform to the edicts of the law or comply with legal process served on White Buffalo Mortgage or the website; (b) protect and defend the rights or property of White Buffalo Mortgage; and, (c) act under exigent circumstances to protect the personal safety of users of White Buffalo Mortgage, or the public.

Use of Cookies

The White Buffalo Mortgage website uses “cookies” to help you personalize your online experience. A cookie is a text file that is placed on your hard disk by a Web page server. Cookies cannot be used to run programs or deliver viruses to your computer. Cookies are uniquely assigned to you and can only be read by a web server in the domain that issued the cookie to you.

One of the primary purposes of cookies is to provide a convenience feature to save you time. The purpose of a cookie is to tell the Web server that you have returned to a specific page. For example, if you personalize WBM pages or register with White Buffalo Mortgage website or services, a cookie helps us recall your specific information on subsequent visits. This simplifies the process of recording your personal information, such as billing addresses, shipping addresses, and so on. When you return to the same White Buffalo Mortgage website, the information you previously provided can be retrieved, so you can easily use the WBM website features that you customized.

You have the ability to accept or decline cookies. Most Web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. If you choose to decline cookies, you may not be able to fully experience the interactive features of the White Buffalo Mortgage services or websites you visit.

Security of your Personal Information

White Buffalo Mortgage secures your personal information from unauthorized access, use, or disclosure. We secure the personally identifiable information you provide on computer servers in a controlled, secure environment, protected from unauthorized access, use, or disclosure. When we transmit personal information (such as a credit card number) to other websites, it is protected through the use of encryption, such as the Secure Socket Layer (SSL) protocol.

We Do Not Collect Information From Children

We do not knowingly solicit or collect any type of information from a person under the age of 13. If you learn that a child has provided us with personal information in violation of this Privacy Policy, then you may alert us at 214-729-9510 and we will remove that information from our records as soon as feasibly possible.

Right to Opt Out and How to Submit a Request to Opt Out

You have a right to opt out of the sharing of your personal information.

You may submit a Request to Opt Out by calling 214-729-9510.

The CCPA gives consumers the right to opt-out of the use of automated decision-making technology in connection with decisions about the consumer’s work performance, economic situation, health, personal preferences, interests, reliability, behavior, location, or movements. However, we do not use automated decision-making technology for personal information that is not covered by FCRA, GLBA, and CalFIPA.

Changes to this Policy

White Buffalo Mortgage will occasionally update this Privacy Policy to reflect company and customer feedback. WBM encourages you to periodically review this Policy to be informed of how we are protecting your information.

Contact Information

White Buffalo Mortgage welcomes your comments regarding this Policy. If you have any questions or concerns about this notice, or about the privacy of your nonpublic personal information that you have provided via use of this website, or would like to opt out from future contact by White Buffalo Mortgage, please contact White Buffalo Mortgage at 101 West Farmers Road, Dallas, TX 75159. If you believe that White Buffalo Mortgage has not adhered to this Statement, please contact us at 214-729-9510.